For motorists who regularly travel on national highways, changing the bank linked to a FASTag could become much simpler. The National Highways Authority of India (NHAI) has introduced the OneTag feature through the Rajmargyatra app, allowing eligible FASTag users to shift their existing tag from one issuing bank to another without replacing the sticker attached to their vehicle.

Until now, changing the FASTag issuer could involve obtaining a new tag and putting it on the car’s windshield. The new facility is designed to reduce that hassle. Under the OneTag process, the physical FASTag on the vehicle can remain in place while the bank associated with it is changed.

The facility is particularly relevant for people who are unhappy with the services of their existing FASTag issuer or want to move to another bank while continuing to use the same tag.

What Is NHAI’s OneTag Feature?

OneTag is a FASTag portability facility available through the Rajmargyatra app. Instead of replacing the physical FASTag, eligible users can request to move their existing FASTag relationship from their current bank to another participating bank.

The basic idea is straightforward: the sticker attached to the windshield does not have to be replaced merely because the issuing bank is being changed.

However, users will still need to complete the required formalities with the new bank. These may include KYC verification and setting up the FASTag wallet associated with the new issuer.

The option is available only for eligible FASTag accounts, so vehicle owners should first check their tag’s portability status through the app.

How Can You Change Your FASTag Bank?

The process is designed to be completed digitally through the Rajmargyatra application. Users will need to follow the relevant steps before the FASTag can be transferred.

Step 1: Open the Rajmargyatra App

Launch the Rajmargyatra app and log in. You will need to provide your vehicle registration number as part of the process.

Step 2: Check FASTag Eligibility

The application will indicate whether the existing FASTag is eligible for bank portability under the OneTag facility.

Step 3: Obtain the Verification Code

Eligible users need to obtain a six-digit MVC, or Verification Code, from their existing FASTag-issuing bank. This code is required to proceed with the transfer.

Step 4: Select the New Bank

Once the portability process is initiated, the user can choose the bank to which the FASTag is to be transferred through the Rajmargyatra app.

Step 5: Complete KYC and Wallet Setup

The new bank may require the customer to complete its applicable KYC requirements. A new FASTag wallet setup may also be necessary before the transfer can be completed.

Step 6: Finish the Porting Process

After the required verification and formalities are completed, the existing FASTag can be linked to the selected bank. The physical sticker on the vehicle does not need to be replaced as part of the bank-switching process, subject to eligibility and applicable rules.

What Happens to the Balance in the Old FASTag Wallet?

One important point for FASTag users is the treatment of money remaining in the wallet of the previous bank.

Once the FASTag is successfully transferred, the old bank will close the existing wallet and process the refund of the remaining balance according to the applicable terms. Depending on the bank's rules, certain deductions may apply.

Therefore, vehicle owners planning to switch banks should check the refund procedure and applicable conditions with their existing FASTag issuer before starting the transfer.

OneTag Comes With a Six-Month Restriction

Users should also be aware that the portability facility cannot necessarily be used repeatedly within a short period.

According to the information provided for the facility, after a FASTag is transferred to another bank, the user cannot initiate another portability request for the following six months.

This makes it important to select the new bank carefully. Before completing the transfer, users may want to compare the services, wallet management process and other applicable terms offered by the new FASTag issuer.

Why Is OneTag Useful for Vehicle Owners?

The biggest convenience offered by OneTag is that changing the FASTag bank does not require the user to replace the physical sticker on the vehicle, provided the tag is eligible for portability.

The facility can potentially help users in several ways:

• There may be no need to purchase another FASTag simply to change the issuing bank.
• The existing sticker can remain attached to the windshield.
• The bank-switching process can be handled through the Rajmargyatra app.
• Eligible FASTag users can shift to another bank without changing the physical tag.
• The process can reduce the inconvenience associated with removing and replacing FASTag stickers.

Does OneTag Mean FASTag Is Being Discontinued?

The introduction of OneTag does not mean that FASTag itself is being discontinued. The two serve different purposes.

FASTag remains the electronic toll-payment mechanism used by vehicles on eligible toll plazas. OneTag, on the other hand, is a portability feature intended to make it easier for eligible users to change the bank associated with their existing FASTag.

In other words, OneTag is not a replacement for FASTag. Instead, it is a facility designed around the existing FASTag ecosystem.

Why the Feature Matters for FASTag Users

FASTag has become a widely used system for electronic toll payments across India's national highway network. The information cited in the original report states that FASTag penetration has crossed 98 percent, with around 13 crore users connected to the system.

With such widespread adoption, even small improvements to FASTag-related services can be relevant to a large number of vehicle owners.

For motorists who want to change their FASTag issuer but do not want to go through the inconvenience of replacing the physical sticker, OneTag offers a different route. However, users should check their eligibility and confirm the latest requirements through the official Rajmargyatra app or relevant NHAI channels before beginning the transfer.

The key takeaway is simple: OneTag does not eliminate FASTag; it makes changing the bank linked to an eligible FASTag easier without necessarily requiring a new windshield sticker.