Cybercriminals are constantly finding new ways to trick people into revealing sensitive banking information, and the latest scam revolves around LPG gas connections. ICICI Bank has issued a fresh fraud advisory warning customers about fake LPG-related messages that claim a gas connection will be disconnected unless KYC details are updated immediately.
The advisory, featured in the bank's July 2026 Orange Book newsletter, explains how fraudsters exploit fear and urgency to steal banking credentials, UPI details, and money. Here's everything you need to know about how this scam works and the precautions you should take.
What Is the LPG KYC Scam?
According to ICICI Bank, the fraud usually begins with an SMS or WhatsApp message claiming that the recipient's LPG connection is about to be suspended because their Know Your Customer (KYC) details are incomplete.
The message typically warns that the gas connection will be disconnected within 24 hours unless immediate action is taken. Victims are urged to click on a link and verify their personal information to avoid disruption of their LPG service.
The scam relies on creating panic so that people act without verifying the authenticity of the message.
How Fraudsters Make the Messages Look Genuine
Cybercriminals often design these messages to closely resemble official communications from LPG distributors, oil marketing companies, or government agencies.
To appear convincing, the messages may include:
- Official-looking company logos
- Familiar branding and colors
- Urgent language demanding immediate action
- References to LPG subsidy updates or KYC verification
- Threats of gas connection suspension
In some cases, scammers may even call victims while pretending to be customer care executives or government officials to gain their trust.
How the Scam Can Lead to Financial Loss
Once a victim responds to the message, fraudsters may direct them to a fake website that closely resembles an official portal. They may also ask users to download a malicious APK file or application.
Victims may then be asked to provide confidential information such as:
- One-Time Passwords (OTPs)
- Debit or credit card details
- CVV numbers
- UPI PIN
- Internet banking username and password
Some fraudsters also send UPI collect requests and convince users to approve them. Once approved, money can be transferred directly from the victim's bank account without authorization.
Safety Tips Shared by ICICI Bank
ICICI Bank has advised customers to remain cautious and follow these important cyber safety practices:
- Never click on LPG-related KYC or payment links received through unknown SMS messages or WhatsApp.
- Avoid downloading APK files or applications shared by unverified contacts.
- Never disclose OTPs, banking passwords, card details, CVV numbers, PINs, or UPI credentials to anyone.
- Do not approve unknown UPI collect requests.
- Verify LPG-related communication only through official sources.
Always Use Official Platforms
For LPG-related services such as:
- Booking a cylinder
- Updating KYC information
- Checking subsidy status
- Registering complaints
- Verifying your gas connection
customers should only use the official websites, mobile applications, or verified customer care numbers of their LPG service provider.
Avoid relying on links shared through unsolicited messages, even if they appear genuine.
What Should You Do If You Receive a Suspicious Message?
If you receive a message asking for urgent LPG verification or payment, do not click on any links or share personal information.
Instead:
- Ignore and delete the message.
- Contact your LPG distributor using the official customer care number.
- Verify whether any action is actually required.
- Block the sender if the message appears fraudulent.
Taking a few minutes to verify the information can prevent financial loss.
What If You Have Already Been Scammed?
If you suspect that you have shared banking credentials or transferred money to fraudsters, act immediately.
ICICI Bank advises customers to:
- Report the incident to the National Cyber Crime Portal.
- Call the National Cyber Crime Helpline (1930) as soon as possible.
- Inform your bank immediately and request that your account, debit card, or digital banking services be blocked if necessary.
- Change your internet banking and UPI passwords without delay.
Quick reporting can improve the chances of preventing further unauthorized transactions.
Final Takeaway
Scammers continue to exploit everyday services such as LPG connections by sending fake KYC alerts and subsidy-related messages. Their objective is to create fear, trick users into sharing confidential banking information, and steal money.
Always remember that genuine banks, LPG distributors, and government agencies never ask customers to reveal OTPs, UPI PINs, passwords, or card details through SMS, WhatsApp, or unsolicited phone calls. Before clicking any link or responding to such messages, verify the information through official channels to keep your personal and financial information secure.
