Travelling by train across India often means spending long hours or even days on board. While Indian Railways has made consistent efforts to improve passenger comfort through pantry cars and onboard catering services, many travellers prefer food from trusted restaurants or want more variety than what is usually served on the train.

To address this need, IRCTC introduced its e-catering service, allowing passengers to order meals online and get them delivered directly to their seat at selected railway stations. From fast food and regional dishes to full meals, the service has transformed the way passengers eat during train journeys.

What Is IRCTC e-Catering Service?

IRCTC’s e-catering facility is an official service that lets train passengers order food from authorised restaurants and food outlets. The ordered meal is delivered at a chosen station where the train halts, ensuring fresh and hygienic food. This service is especially useful for passengers who are dissatisfied with onboard meals or want specific cuisines such as South Indian, Chinese, fast food, or vegetarian-special meals.

Important Points to Know Before Ordering Food on a Train

Before using the e-catering service, passengers should be aware of a few essential conditions:

• A valid PNR number is required to place an order. Both confirmed and waiting list ticket holders can use the service.
• Food orders can be paid for online or through cash on delivery, depending on availability.
• The service operates between 6:00 AM and 10:00 PM.
• If a train is delayed and food cannot be delivered, a full refund is provided.
• Delivery is made only at selected stations where authorised vendors are available.

Ways to Order Food During a Train Journey

IRCTC currently provides three convenient methods to book food online while travelling by train:

1. IRCTC e-Catering Website
2. Food on Track Mobile Application
3. Toll-Free Phone Call (1323)

Each option is designed to make food ordering simple, even for passengers who are not very tech-savvy.

How to Order Food Using the IRCTC e-Catering Website

Passengers who prefer using a web browser can follow these steps:

1. Visit the official IRCTC e-catering portal.
2. Enter your 10-digit PNR number to fetch journey details.
3. Select the station where you want the food to be delivered.
4. Browse through the list of available restaurants and food partners.
5. Choose your preferred dishes and add them to the cart.
6. Complete the payment process or select cash on delivery.
7. A delivery verification code will be generated, which must be shared at the time of food delivery.

How to Order Food Using the Mobile App

Smartphone users can place orders easily through the Food on Track app:

• Download the app from the Android or iOS app store.
• Enter your PNR number and journey details.
• Select a restaurant and meal options.
• Make payment and track your order in real time.

Why This Service Is Useful for Train Passengers

• Access to better food quality and hygiene
• More variety and choice compared to pantry food
• Convenient ordering without leaving your seat
• Ideal for elderly passengers, families, and long-distance travellers

With the increasing focus on passenger comfort, online food delivery on trains has become a reliable alternative to traditional railway meals.