Passengers preparing to travel home for Bhai Dooj, Chhath, etc. have been dealt a severe blow. The IRCTC website and app, which book tickets for Indian Railways, have been down for several hours.
Problems with the IRCTC website and app
Passengers booking train tickets online are experiencing issues with the IRCTC website and mobile app. Many users have reported problems booking tickets, the app not working, and accessing the website. IRCTC-related issues have also been reported on the outage tracking platform DownDetector.
The highest number of complaints reported by users on DownDetector's IRCTC status page are related to app issues. According to the data, 52 percent of all reports are related to the app, while 19 percent are related to the website and 19 percent are related to breakdowns.
What problems are you facing on the app and website?
Millions of passengers use the IRCTC website and app daily to book train tickets. Technical issues on the platform have impacted passenger booking processes. Users are experiencing difficulty logging in, searching for tickets, checking train and seat availability, or completing bookings. The app has the most complaints on DownDetector. Additionally, users have reported issues with the website as well.
How are complaints registered on Downdetector?
Downdetector is an outage tracking platform where users can report issues with various websites, apps, and online services. The platform flags a potential problem when the number of complaints for a service increases compared to normal.
On the IRCTC status page, users can submit complaints under categories such as app, website, ticketing, delays, and other issues. A report map also provides a visualization of the region where the issues are being reported.
Did IRCTC give any official information?
Users have filed complaints on DownDetector based on their experiences, but this hasn't revealed the true cause of the problem. IRCTC hasn't officially released any information regarding the cause of the problem, the number of affected users, or the expected service recovery time.
Users expressed their displeasure.
Passengers unable to book tickets have expressed their displeasure on social media. They say that the IRCTC server goes down every festive season, resulting in fee deductions and ticket booking failures. Even in the age of 5G, the website performs extremely poorly.
